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COVID-19 impact
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2021 Global Identity
and Fraud Report
60% of consumers have a higher expectation for their online
experience than pre-pandemic, while 55% still say security is
a top priority.
The surge in digital demand over the past year reinforced the deep
connection between recognition, fraud prevention and the online
customer experience.

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2020 Global Identity
and Fraud Report
95% of businesses say they can identify customers digitally, yet
more than half of consumers don’t feel recognised online.
Customer identity and re-recognition are the driving forces that will
safeguard and improve the quality of your customer relationships.

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Latest articles
2021 Global Identity and Fraud Report
By Experian 30/04/2021

2021 Global Identity and Fraud Report

The impact of COVID-19 on digital customer experience and fraud prevention.
Telcos Are ASEAN’s Catalyst to Re-energising Digital Financial Inclusion for its Unbanked Communities
By Mohan Jayaraman 15/03/2021

Telcos Are ASEAN’s Catalyst to Re-energising Di...

This COVID-19 crisis is a test of our resilience and the financial services landscape could change permanently during the recovery. The promise of harnessing telco data and decisioning to drive better financial inclusion and equitable opportunities can help us ‘open up’ opportunities – this time sustainably and resolutely.
Experian Selected as Leading Provider of Digital Identity Solutions
By Experian 20/02/2021

Experian Selected as Leading Provider of Digita...

Digital identity solutions are a crucial component to enhancing the customer experience in digital transactions. Driven by verified data, digital identity as a concept benefits both businesses and consumers. Innovative and effective solutions can prevent costly fraudulent activity and enhance compliance measures for businesses and ensure a more convenient and…
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